Returns & refunds

Faulty, damaged or wrong items

If your item arrives damaged, defective or isn't what you ordered, tell us within 7 days of delivery with a photo. We'll send a replacement or a full refund, including delivery — at no cost to you.

In line with the Consumer Protection Act, you may return defective goods within 6 months of delivery for a repair, replacement or refund.

Changed your mind

You can return unused items in their original packaging within 7 days of delivery. The return delivery cost is for your account, and the item's original delivery cost is non-refundable.

For hygiene reasons we can't accept change-of-mind returns on earrings, underwear, swimwear, cosmetics or personal-care items once opened.

Refunds

Approved refunds are paid back to your original payment method within 7–10 working days of us receiving the item.

Cancellations

You can cancel free of charge before your order is dispatched. Once dispatched, the returns process above applies.

Bulk orders

Bulk orders are packed to order and can't be returned for change of mind. Faulty units are replaced or refunded as above.